“Aftermarket Kits” shall mean genuine Zebra kits that are available to all resellers whether they are Zebra Printer Repair
Specialists or not and shall include, without limitation, genuine Zebra platen rollers, batteries, packaging and printheads for
certain product categories.
“End User” shall mean a business customer that has purchased or is leasing Zebra products for its own use and not
“Independent Service Providers” or “ISPs” shall mean legal entities selected by End Users as their repair service provider
for the Zebra products owned or leased and used by the End Users, and who are authorized by Zebra to provide such repair
“Printer Spare Parts Kits” shall mean the product SKUs that Zebra and/or its distributors sells to Zebra Printer Repair
Specialists for the repair of Zebra Printers by their trained and certified technicians. These include main logic boards,